Case Manager Resume Sample

Objective:
To obtain a rewarding and challenging position with a progressive organization where my experience and abilities will enable me to make a strong immediate contribution and allow me the opportunity for growth and advancement.

Experience:
Professional Experience:
~Baltimore Works Career Center Baltimore, MD
Career Development Facilitator January 2011-Present *Develop and conduct workshop sessions which seek to accomplish one or more of the following objectives: motivate interest, build self-esteem, foster positive attitudes and provide instruction in job seeking, job retention and all related aspects of the world of work.
*Assist customers in conducting effective job searches which relate their interests, skills and aptitudes to the job.
*Assess customer adjustment and progress toward attainment of program objectives in workshops and educational/occupational skills.
*Track and document customer progress through system and intervenes as necessary to eliminate barriers to success.
*Monitor customer progress in occupational skills training, adult literacy and other work-based learning programs.
*Assess client aptitude, values, interest inventories and training needs in assessing job readiness and preparing client for entry/re-entry into the workforce.
*Facilitate customer access to supportive services, social services, training, education, and employment services, as well as job search mechanics ie: job search techniques, resume writing, and interview skills.
*Provide career management services to the universal population with a focus on helping customers obtain employment.
*Carry out intake, interviewing, eligibility verification, referrals to supportive services, employer services, career coaching, job search and orientation/classroom instruction, and regular follow-up in executing client's individual employment plan.

~Express Care Urgent Care Center Westminster, MD
Front Desk Representative October 2010 - February 2011

*Assisted patients with insurance documentation and billing questions. Guides patients in providing required information and completing paperwork to include establishment of payment terms, and collection of co-payments or deductibles.
*Liable for handling confidential records. Verified information for correctness, placed paperwork in proper sequence for physician examination or treatment, and filed or distributed data in appropriate place.
*Resolved patient complaints quickly, respectfully, and with professionalism. As well as adhered to HIPAA, OSHA, and all other applicable federal and state mandates.

~Employment Background Investigations Owings Mills, MD
Investigative Verification Specialist September 2008 - April 2009

*Compiled and evaluated data from different sources to generate final investigative profile.
*Accurately maintained confidential complex reports, files, and records.
*Performed extensive and confidential research for numerous large companies worldwide for purposes relevant to verify information supplied by applicants.
*Tracked and updated hundreds of applicants profile histories in an efficient and timely manner while successfully meeting company deadlines.
*Verified over 40 employment and educational histories, certifications, professional references, military, and Licenses daily.

~Carroll County Public Schools Department of Technology Services Westminster, MD
Help Desk Receptionist/Secretary September 2007- June 2008

*Routed all calls and/or entered Help Desk requests in the Management System application.
*Solved and responded Help Desk requests and collaborated with team members to coordinate call resolutions.
*Provided clerical support and assisted the Administrative Assistant with functions for the Technology Services Department.
*Succeeded in learning and comprehending new system methods used for troubleshooting and data systems.
*Understood and communicated complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer.

~Gold’s Gym Westminster, MD
Customer Service Represenative
October 2004 - April 2009
*Extensive knowledge on the operation and maintenance of gym equipment and facilities.
*Consistently scored 100% on all customer satisfaction surveys.
*Trained new staff on company policies, procedures, and employment practices.
*Maintained membership billing inquiries.
*Opened and Closed store in absence of General Manager by obtaining extensive administration.

Education:
*Federal Career Training Institute Hanover, MD
~Certified Federal Job Search Trainer and Certified Federal Career Coach: February 2012
*Maryland School of Travel Cockeysville, MD
~Certified Travel Agent:May 2006
*Von Lee International School of Aesthetics Pikesville, MD
~Certified Esthetician/Make-Up Artist:November 2003
*Word of Life Bible Institute Pottersville, NY
~Certificate in Bible and Theology:August 2000
*Carroll County Career and Technology Center Westminster, MD
~Certificate in Horticulture:June 1998
*Other Qualifications:
CPR and AED Certification September 2008
Certificate of Attendance – Outstanding Receptionist February 2008


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